Refund and Returns Policy

Arranging a return

Contact us before returning any item so that we can confirm whether it qualifies for a return and issue you with a reference. Returns sent without prior arrangement may be delayed.

Please have your invoice number, the part or model description and the reason for the return available when you contact us.

Condition of returned goods

Goods must be unused, in their original packaging and in a resaleable condition. Items that have been installed, fitted or altered cannot be returned unless they are defective.

Special-order items and custom-built units are not returnable once manufacture or procurement has begun.

Defective or incorrectly supplied goods

If an item is defective on arrival or does not match what was ordered, notify us as soon as possible. We will inspect the item and repair, replace or credit it as appropriate.

Faults arising from incorrect application, incorrect installation or missed maintenance are assessed as a repair rather than a return.

Refunds

Approved refunds are processed to the original method of payment once the returned goods have been received and inspected. Carriage costs are refunded only where the return results from an error on our side or a defective item.